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Intermittent Issues in Online Banking and Online Business Banking

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Fraud Alerts

If a transaction is declined due to suspected fraud but I validate that I did in fact attempt to make the purchase, can I try to complete the purchase again?

Service: Fraud Alerts | Updated: May 8th, 2023

Answer:

Once the alert is validated, you can attempt the transaction again, usually within 5 to 10 minutes of the initial text/call/email notification.

Learn more about Fraud Alerts

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