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Frequently Asked Questions

Filter by Service: Consumer Loans (Personal)


I made a duplicate payment on my Consumer loan, what happens to the extra payment?

If you made a duplicate payment to your loan in error, you will need to notify the Bank to request a refund. If you do not request a refund, the extra payment will go towards your next scheduled bill or towards your principal balance. If you...

I overpaid on my Consumer loan, where is my refund?

If your loan was paid off and closed with excess funds, we will refund the over payment amount. Funds received from an account at another financial institution will be held for 10 business days. After the hold period, a Disbursement Check...

Where can I mail my Consumer loan payment?

Mail your Consumer loan payment to:      First Interstate Bank      PO Box 30918      Billings, MT 59116-0918 For faster processing, you can also securely make one-time payments or set up automatic...

What are my options for sending payoff funds on my Consumer loan?

Payoffs can be made in person at any branch location, by mail, wire transfer, or by calling the Client Contact Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain...

How do I obtain a payoff quote for my Consumer loan?

To obtain a payoff quote, please call our Client Contact Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.

How can I make a one-time payment within online banking to my Consumer loan?

Online banking offers benefits such as the ability to check your loan balance, make payments, change your address, and receive monthly statements. First Interstate online banking clients may use their existing login to access their account. If...

How do I setup automatic loan payments for my Consumer loan?

Two convenient options are available: Online Banking or an Automatic Transfer Authorization agreement. Online Banking Online banking offers benefits such as the ability to check your loan balance, make extra loan payments, set up automatic...

How do I apply for a personal loan?

First Interstate Bank provides two ways for customers to apply for a loan: in-person or online. Please note that you must apply for Home Improvement and Home Equity loans in-person. In-person Application: If you would like to meet with a...

What do I need to do to get prequalified for a personal loan?

Visit your local branch to complete an application, or connect with a loan expert online. Your banker will guide you from there.