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Be on the lookout for scammers impersonating First Interstate.
Using a sophisticated cyber deception called vishing or caller ID fraud, fraudsters can fake caller ID and phone numbers to make it look like you are receiving a call from your bank. The criminal will pose as a bank representative and try to trick the victim into disclosing sensitive financial and personal information. The scammer then uses that information to access accounts and make unauthorized transactions.
This is a scam and not a legitimate First Interstate communication.
Staying safe in a world of scammers
How can you avoid being tricked? Keep these tips in mind:
- First Interstate has a policy of NEVER reaching out to clients by email, text, or phone call and asking for personal financial information such as account numbers, passwords, one-time login code, balances, PINs, or debit/credit card information.
- If you did not initiate the phone call, hang up. It is better to be rude than to be the victim of a financial crime.
- Call the number on the back of your debit or credit card or dial the First Interstate Client Contact Center at 855-342-3400.
- Do not call any phone number in a text, email, or voicemail. It will connect you directly with the scammers.
- Do not respond to text messages. Do not click on links from people you do not know, even if it is pretending to be your bank, credit card, or money transfer app. These links can be deceiving and direct you to a fake site or expose your device to malware.
Better safe than sorry
Visit our Fraud Prevention section to understand what is risky, and check out our Fake Phone Numbers, Real Risk flier for pointers on avoiding caller ID fraud. If you received a questionable call, text, email, or cash app request, report suspicious activity immediately. You can also follow #BanksNeverAskThat on social media for quick tips.