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Intermittent Issues in Online Banking and Online Business Banking

Online Banking and Online Business Banking are experiencing intermittent issues on Friday, May 2. Clients may be unable to login, access account information, or make external transfers. We are working to resolve these issues as soon as possible and appreciate your patience.

Personal Client Experience

Who is Qualtrics?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

Qualtrics is an American experience management company that provides survey tools and quantitative statistical analysis about products, services, and client experiences. First Interstate has partnered with Qualtrics to capture client feedback through this client survey.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.