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Intermittent Issues in Online Banking and Online Business Banking

Online Banking and Online Business Banking are experiencing intermittent issues on Friday, May 2. Clients may be unable to login, access account information, or make external transfers. We are working to resolve these issues as soon as possible and appreciate your patience.

Personal Client Experience

What happens to my answers after I complete the survey?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

Your feedback is compiled and analyzed to identify what we did well, what needs improvement, and where opportunities lie to serve you even better. Every comment is read by our Client Insights team.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.