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Intermittent Issues in Online Banking and Online Business Banking

Online Banking and Online Business Banking are experiencing intermittent issues on Friday, May 2. Clients may be unable to login, access account information, or make external transfers. We are working to resolve these issues as soon as possible and appreciate your patience.

Personal Client Experience

Who is selected to participate in the survey?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

The survey is sent to business and consumer clients who have a valid email address on file and have given permission to receive marketing emails. Consumer clients must be over the age of 18. We have excluded current employees of First Interstate from the survey.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.