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Intermittent Issues in Online Banking and Online Business Banking

Online Banking and Online Business Banking are experiencing intermittent issues on Friday, May 2. Clients may be unable to login, access account information, or make external transfers. We are working to resolve these issues as soon as possible and appreciate your patience.

Personal Client Experience

How will the survey results be used?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

We use your feedback to make changes at your branch, in our digital banking applications, within our Client Contact Center, and on our First Interstate Bank website. We also compare current responses with historic responses to analyze changes and trends.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.