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Intermittent Issues in Online Banking and Online Business Banking

Online Banking and Online Business Banking are experiencing intermittent issues on Friday, May 2. Clients may be unable to login, access account information, or make external transfers. We are working to resolve these issues as soon as possible and appreciate your patience.

Personal Client Experience

What are the focus areas of the survey?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

The survey seeks responses about how likely a client is to recommend First Interstate to friends or family, clients’ perceptions of resolved problems, and the ease of using our online and mobile banking services.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.